FAQ

What does JetWay Private Air do?

JetWay provides customized private aviation services to individuals, business executives, and other global travelers. We focus on customer service and client safety while providing substantial financial savings over companies that offer fractional jet ownership or jet time-card programs alone. Strategically we do not maintain our own fleet of airplanes in order to remain an independent advocate that represent the best interests of our clients. Our customized private aviation solutions target a perfect marriage between our clients’ needs and the planes in which they fly. Our ultimate goal is simple: to find you the most cost effective means for you to complete your travel while maintaining the highest levels of flight safety and personal attention. Booking a flight with JetWay is simple and we refer to this process as the JetWayDNA approach. To receive a quote, all we need is your DNA:
  • D – Destination
  • N – Number of days that elapse from your departure date to your return date
  • A – Average number of occupied flight hours for the trip (we calculate this number)
In the majority of circumstances, we will provide a quote with multiple options within 24 hours and sooner if needed. However, during non-peak times of the year and given sufficient lead time before your trip, it may be best to let us search for longer periods of time as new options can emerge on a daily basis. In contrast, when booking during peak seasons, such as holiday periods, it is particularly important to book well in advance to ensure availability of your preferred aircraft type. Always, keep in mind that the earlier you book your flight, the greater the probability that we can negotiate a great deal on your behalf. There is no advanced time requirement for booking flights, and payment for your flight is made only days before your departure date (so, again, you are not tying up your capital for any extended period of time). Additional details such as catering, flight attendants, ground transportation, and other special services can be determined at this time. At JetWay you never pay a fee to receive our comprehensive oversight on every one of your trips to ensure that you fly in the safest yet most cost effective manner. Our customer care services are unparalleled in the industry and include: Before each trip:  
  •  Reviewing all trip requirements and selecting the appropriate aircraft solution.
  • Confirming all ground transportation, catering, and other special requests.
  • Confirming aircraft safety and crew qualifications with ARGUS TripCHEQ before your trip launches.
After each trip:
  • Reviewing all trip times and costs to ensure their reasonableness and accuracy.
  •  Following up with you to confirm your satisfaction with the flight experience.
  • Calculating your JetWayONE Rewards points that you accrue for complimentary flight hours.

Are You Overpaying with your Current Private Jet Company?

You are probably wasting thousands and thousands of your hard-earned dollars every year if you do the following:
  • Just fly with a large jet “card” program (since all of your trips with very few exceptions are better suited for “on demand charter”),
  • Just fly in “jets” (since using turbo-props from time to time for your shorter trips is cost effective), or
  • Just use your “fractional share” for all of your trips (again, since all of your trips with very few exceptions are better suited for “on demand charter”).
Save Money With JetWay Private Air! JetWay offers our unique “JetWayDNA” approach that maximizes your savings by analyzing each of your trips independently. We are your advocate and secure an aircraft type that is safe and best suited to fit your needs on a trip by trip basis. The reality is that every customer’s trip has a unique DNA that must be understood before it can be addressed with the right solution. Private jet companies package their products, whether they be “fractional” or “card”, as a “one size fits all”. But the fact is every trip is different. As you know, some trips are best suited to “light” jets, some to “mid-size” jets and others to “heavy” jets. In our unique DNA approach, the D stands for destination; the N stands for the number of days in your itinerary (from the time you leave until the time you return); and the A stands for the average number of occupied flight hours per day of your itinerary. When you perform this analysis and understand the unique nature of each trip, it’s easy to determine the best jet size and best available “on demand charter” solution.

What are the advantages to flying with JetWay versus its competitors?

It’s the unique “JetWayDNA” approach that we employ. The reality is that every customer’s trip has a unique DNA that must be understood before it can be addressed with the right solution. What’s happening in the market today is that companies are packaging their products, whether they be “fractional” or “card”, as a “one size fits all”. But the fact is every trip is different. As you know, some trips are best suited to “light” jets, some to “mid-size” jets and others to “heavy jets”. In our DNA approach, the D stands for destination; the N stands for the number of days in your itinerary (from the time you leave until the time you return); and the A stands for the average number of occupied flight hours per day of your itinerary. When you perform this analysis and understand the unique nature of each trip, it’s easy to determine the most optimal “on demand charter” solution to apply. One of the reasons I started JetWay was to expose the inefficiencies in the private jet market. Jet cards are extremely inefficient and wasteful with their high hourly rates, excessive fuel surcharges (that cover trips that the client isn’t even on), “peak period” booking restrictions, and penalties (such as “interchange” charges that can run upwards of 20%). Almost every private jet trip is best better suited for an “on demand charter” solution. And the fact is that fractional card companies like Marquis Jet send their clients “charter” aircraft all of the time (in their contracts these companies reserve the right to send a charter plane that’s “comparable” to the one requested) but if they save money on that plane they don’t pass along the savings to their client. At JetWay we study the DNA of each trip and try to save you money for our clients when we can. We recently saved a client $78,000 on a quick trip to the Caribbean by securing an on demand “charter” solution and keeping his jet with him during his stay. I told him that on this trip alone, we saved him what it cost to send my kid to Amherst for two years!

What is the JetWayDNA Approach?

The reality is that every customer’s trip has a unique DNA that must be understood before it can be addressed with the right solution. What’s happening in the market today is that companies are packaging their products, whether they be “fractional” or “card”, as a “one size fits all”. But the fact is every trip is different. As you know, some trips are best suited to “light” jets, some to “mid-size” jets and others to “heavy” jets. In our DNA approach, the D stands for destination; the N stands for the number of days in your itinerary (from the time you leave until the time you return); and the A stands for the average number of occupied flight hours per day of your itinerary. When you perform this analysis and understand the unique nature of each trip, it’s easy to determine the most optimal “on demand charter” solution to apply.

How much do JetWay services cost?

JetWay offers the most affordable rates in the industry through our unique JetWayDNA Approach. Please call (866) 809-2198 to request a quote.

How does JetWay ensure the safety of its passengers?

At JetWay, your safety is paramount and is the foundation of everything we do. We are led by a management team with more aviation experience than most of the larger programs and we employ safety standards that are the industry’s highest and have a safety record that is unblemished. Your assigned crews, some of the most experienced in the industry, receive consistent recurrent training at Flight Safety International, the world’s leading aviation school, and your aircraft are equipped with state-of-the-art safety equipment.  Also, before every one of your JetWay trips we produce a comprehensive ARGUS TripCHEQ Report on your assigned crew members and tail number. When it comes to safety you can rest assured that we never compromise. Part 135 of the FAA regulations contains some of the most stringent requirements of all FAA regulations including but not limited to:
  • Runway Length Regulations (FAA imposed minimums).
  • Weather Restrictions (FAA enforced limits)Rest and Duty Requirements.
  • Pilots are limited to 14 hours duty time of which only 10 hours may be flight time.
  • Crew Training All pilots must have a minimum of 2,500 flight hours experience prior to hiring.

What aircraft can passengers choose from?

JetWay provides access to an extensive network of charter aircraft, including light, mid-size and heavy jets. Executive airliners, turbo-prop and piston-prop aircraft are also available. JetWay’s aircraft are always piloted by two certified crewmembers, have enclosed lavatories, and are maintained beautifully, with both interior and exterior upgrades of all planes on an as-needed basis. Light jets are appropriate for six to eight passengers; while mid-size jets are best suited for longer flights with up to eight passengers as well. The largest is the heavy jet, which is suitable up to 14 passengers and includes a full service galley, cabin attendant an many other amenities.

Who flies JetWay?

JetWay has relationships with various Fortune 500 company executives, professional athletes, celebrities in entertainment and wealthy individuals who rely on us for their private air needs. We maintain a strict policy of privacy and only disclose client names after receiving written authorization.

How do I book a flight?

Call JetWay at (866) 809-2198 or enter your unique DNA on our website at Request a Quote, or you can e-mail us.
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